Tag: Pricing

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Free Human Support

There’s a national company who is currently offering “Domain + Website + Email For Just $1 /MO” & “Free Human Support.” What did your Grandma always say? “If it sounds too good to be true…”

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Forget that introductory price. (And it is an introductory price.) Companies that offer discounted rates for signing up more than make up the difference in other ways. You aren’t “working the system” by purchasing the service at the discount. You’re being taken advantage of.

You can be sure that these predatory companies will a) raise the rate the next year, b) limit whatever service is provided at the cheaper rate, c) make it difficult to cancel or change service providers at the end of the year, and d) require add-on purchases above the advertised rate, as a condition of the discount. Reviews of their customer service are historically bad.

There are also the Create Your Free Website Today! companies. Here’s a recent testimonial for what we’ll call Company X:

“…when you contact customer support (if that’s what you want to call it), they direct you to FAQ pages that are completely unhelpful. I put up with [Company X] for about 8 months. While the price is great, you get what you definitely get what you pay for – a cheap website. I realized it’s really not worth trying to go super cheap on something as important as my business’s website…”

28176049_sAt ISI, we offer standard hosting packages that include features like text changes and photo swaps. Our clients know what services and pricing they can expect. We work with clients to ensure their sites work the way they want them to.

When you’re ready to deal with some actual, ethical humans, contact ISI.

The humans are in their new office, at 115 Atwood Street, in Office 505.

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“Can You Do Better?” – Pricing & Payment Options

Can You Do Better?

Often, when we give a price or an estimate people ask, “Can you do better?” It’s a common question and in today’s economy, an understandable one.

Like everyone in business, our pricing is determined by our costs, the market and the need to make a profit. Indeed, our product and service line is set by our customers’ needs and our ability to make a profit.

We can’t base our prices on a competitors’ prices- no one could, long term. Big box stores can afford to lower prices beyond what a small business could stand. That’s why they thrive. And we certainly won’t set pricing by the countless “deals” available on the internet. To be sure, there are great niche businesses on the web, that give fast and/or cheap service but there are also countless risky, anonymous and questionable sites out there. The old saying is true online and off- you get what you pay for.

So, when someone asks, “Can you do better?” we tell them, “We give better service, and better quality, but there is always someone out there who can give a lower price.” Our goal is and has always been to offer great service at a fair price.

We absolutely understand that there are situations when a consumer has to shop by price, but our ultimate goal is to sell by value.

Payment Options

We accept payment in many different ways. By allowing for different payment options, we hope we make it easier for our customers to use our services.

Cash & Check- We can accept payments at order or at delivery. (For some sign and print jobs, however, we require half on order.) Cash and check are the quickest, easiest way to pay.

Credit & Debit Cards– You can also pay with your credit or debit card. Our credit and debit card transactions are processed using PayPal’s virtual terminal. Learn about PayPal’s security features here.

Online– We can accept payment to our PayPal account online for Sparta Store orders as well as invoiced jobs. You do not have to have a PayPal account to pay via PayPal.

Pay Over Time– For websites, we allow for payment of the authoring fee over the course of your first year online, added to the hosting fee. It’s less of a burden on our customers and allows us to have recurring income each month.

Pay In Advance– We can charge hosting fees for 3, 6, or 12 months at a time, or at another monthly interval you would prefer.

Talk to us about what we can do to make our pricing clearer or your payments easier.